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Information Technology Support Specialist, A.S. Certificate

Program Information

A.S. Certificate - Code 0905 - Catalog 2017/2018

Anindya Paul, Chair, 386-506-4155, paula@DaytonaState.edu

Luke Sui, Assistant Chair, suil@daytonastate.edu

Linda Sullivan, 386-506-4154, Linda.Sullivan@daytonastate.edu

Program Mission, Description, and Outcomes

Mission:

The certificate program in Information Technology Support Specialist provides the student with an understanding of the computer hardware and software and its interaction in a networked environment and supporting technology users. The program incorporates innovative teaching methods, uses latest technology, thus encouraging student success.

Description:

The certificate program in Information Technology Support Specialist provides the student with a solid understanding of the computer hardware and software and its interaction in a networked environment. The certificate program also provides soft skills and technical skills for providing customer support in a networked office and business environment. The course content prepares students to install, troubleshoot information technology equipment and support its users. Program courses transfer directly into Associate of Science Computer Information Technology and other Associate degree programs.

Outcomes:

Graduates of the program will be able to:

  1. Design, create, and test a network environment.
  2. Arrange, install, and configure network hardware and software.
  3. Arrange, install, and configure computer hardware and software.
  4. Plan and perform internetworking administration, management, and other activities.
  5. Plan and perform troubleshooting and maintenance on network hardware and software.
  6. Plan and perform systems monitoring activities and customer service skills.

Note: To ensure Financial Aid program eligibility, students need to also be accepted to the parallel associate degree program.

Approximate Additional Costs

Program Tuition and Fees: $1,843*

Access Fee: $24 ($1.35 per credit)

Assessment Fee: $31

Lab Fees: $15

Textbook Estimate: varies depending on new, used, renting, or e-books

*In-state tuition only; out-of-state tuition will be higher.

Financing Options: All students are encouraged to apply for federal and state student financial assistance by completing the FAFSA at http://www.fafsa.gov. For more information on grant, loans and work programs, please see the Office of Financial Aid webpage at http://www.daytonastate.edu/finaid. Students are also encouraged to apply for one of the many Daytona State College Foundation scholarships offered each semester. For more information see: http://www.daytonastate.edu/scholarships.

Additional Admission Requirements

  • Prior to enrollment in college-level English or math courses, some students may be advised to complete college preparatory/developmental course work. See an Academic Advisor to determine developmental course requirements.

Careers

Most of these courses count towards the AS degree in Networking Services Technology, and some courses could be applied towards AS degrees in Computer Programming and Analysis and Computer Information Technology.

The following information is required by federal regulations to be provided to students for all vocational and certificate programs. Additional information on the any career, job, or salary potential can be found at http://www.onetonline.org.

Program Length: The typical length of this program is two (2) semesters. The Florida Education and Training Placement Information Program (FETPIP) lists the placement rate (2013-14) for this field at 86%.

15-1041.00 Computer Support Specialists http://www.onetonline.org/link/summary/15-1041.00

15-1051.00 Computer Systems Analysts http://www.onetonline.org/link/summary/15-1051.00

15-1071.01 Computer Security Specialists http://www.onetonline.org/help/bright/15-1071.01

15-1081.00 Network Systems and Data Communications Analysts http://www.onetonline.org/help/bright/15-1081.00

For additional Information on wages, trends and career videos:

http://www.careerinfonet.org/occ_rep.asp?optstatus=011000000&soccode=151041&id=1&nodeid=2&stfips=12&search=Go.

Note: Need help preparing for your job search? Login to Daytona State's Career Services Online (CSO) to create your personal career account, or email your Daytona State College Career Advisor.

Program Specific Courses

CTS2306Microsoft Windows Professional

3

CTS1851Internet Web Foundations (HTML, CSS)

3

CTS2321Linux Fundamentals

3

CET1600Network Plus

3

CGS2100Microcomputer Applications

3

CGS2512Advanced Computer Spreadsheets and Graphics Presentations

3

Sample Program of Study

1st Semester

CTS1851Internet Web Foundations (HTML, CSS)

3

CET1600Network Plus

3

CGS2100Microcomputer Applications

3

2nd Semester

CTS2306Microsoft Windows Professional

3

CTS2321Linux Fundamentals

3

CGS2512Advanced Computer Spreadsheets and Graphics Presentations

3

Note: Sequence of courses may vary. Check catalog course descriptions for requisite requirements.

Total Credit Hours: 18