Falcon-Aid Student Help Desk

Falcon-AID Student Help Desk

Personalized assistance via walk-in, email, and phone.

For in-person assistance, please visit us at the Daytona Beach Campus, J. Griffen Greene Center (Building 300), Room 109

Our Mission

The Daytona State College Student Help Desk, Falcon-AID, is dedicated to being the first point of contact for students seeking technical assistance. Falcon-AID now works with the IT Help Desk and Falcon Online at the main Daytona State College campus to address all technical concerns regarding the student/faculty/staff college environment.

We offer assistance with your smart devices in areas such as:

• MyDaytonaState Student Portal (New Student Portal)
• Self Service Password Reset (SSPR) enroll 
• Multifactor Authentication (MFA) Setup
• MyDaytonaState, Falcon Self-Service, Email and Falcon Online access help
• Navigating/accessing important service areas such as: Financial Aid, Admissions, Registration, etc.
• Searching for available courses
• Falcon Online support
• Access to college DSC Wireless WIFI
• Access to Office365 through your student account
• Directions to appropriate academic departments
• Assistance with smart devices (i.e., laptops, tablets, smartphones) in topics related to college resources/services (only)
• And more...

Email us at: helpdesk@daytonastate.edu

Chat with us at: itchat.daytonastate.edu